TERMS AND CONDITIONS

GENERAL TERMS AND CONDITIONS – ELLA VARELA

ARTICLE 1 – DEFINITIONS

Ella Varela: Based in Schiedam, The Netherlands, Chamber of Commerce number 86004743.

Customer: The person with whom Ella Varela has entered into an agreement.

Parties: Ella Varela and the Customer together.

Consumer: A Customer acting as a private individual.

ARTICLE 2 – APPLICABILITY

These terms and conditions apply to all offers, quotations, appointments, orders, agreements, treatments, and deliveries of products and services provided by Ella Varela.

Any deviations from these terms are only valid if agreed upon in writing.

By booking an appointment or placing an order, the Customer confirms that they have read and accepted these terms and conditions.

ARTICLE 3 – PRICES

All prices are stated in euros (€) and include VAT unless otherwise stated.

Ella Varela reserves the right to adjust prices at any time. Price changes do not affect appointments that have already been confirmed.

ARTICLE 4 – BOOKINGS & PAYMENTS

A mandatory deposit of €20 is required for every appointment.

An appointment is only confirmed once the €20 deposit has been received.

The remaining balance must be paid immediately after the treatment unless otherwise agreed.

All product orders must be paid in full before shipment.

If payment is not made on time, the Customer is automatically in default without further notice.

If outstanding amounts remain unpaid after a payment reminder, Ella Varela reserves the right to charge statutory interest, collection costs, and any legal costs incurred. These costs shall be borne entirely by the Customer.

ARTICLE 5 – DELIVERY

Products will be delivered to the address provided by the Customer.

Estimated delivery times are indicative only and may vary.

Ella Varela is not liable for delays caused by shipping companies or customs.

International customers are responsible for any customs duties, import taxes, or local fees.

ARTICLE 6 – RIGHT OF WITHDRAWAL & RETURNS

Consumers may cancel an online purchase within 7 days after receiving the product unless:

  • the product has been used;
  • the product has been customized or made to order;
  • the Customer has waived the legal right of withdrawal.

To request a return, the Customer must email Info.ellavarela@gmail.com.

Returned products must be shipped within 7 days after notification.

Return shipping costs are the responsibility of the Customer unless Ella Varela made an error.

ARTICLE 7 – WARRANTY

The warranty does not apply when damage results from improper use or failure to follow the supplied care instructions.

Products that have been dyed, bleached, permed, chemically treated, or otherwise altered by the Customer are excluded from warranty.

ARTICLE 8 – LIABILITY

Ella Varela is not responsible for allergic reactions or sensitivities caused by products or treatments.

Customers are responsible for informing Ella Varela about allergies, scalp conditions, or relevant medical issues before their appointment.

TREATMENT TERMS & CONDITIONS

OPENING HOURS

Regular opening hours are:

  • Tuesday to Friday: 10:00 AM – 6:00 PM
  • Saturday: 10:00 AM – 3:00 PM
  • Monday & Sunday: Closed

Appointments outside these hours are considered VIP appointments.

PRICES

Current treatment prices are available through the booking system and official social media channels.

By booking an appointment, the Customer confirms acceptance of these prices.

DEPOSIT

A non-refundable deposit of €20 is required to secure every appointment.

Appointments are not confirmed until the deposit has been received.

CANCELLATIONS & RESCHEDULING

Appointments may be cancelled or rescheduled up to 24 hours before the scheduled appointment.

If the Customer cancels or reschedules within 24 hours, the following applies:

  • the €20 deposit is forfeited;
  • an additional €60 cancellation fee will be charged.

If the Customer fails to attend the appointment without notice (no-show):

  • the €20 deposit is forfeited;
  • an additional €60 no-show fee will be charged;
  • Ella Varela reserves the right to refuse future bookings.

Outstanding cancellation or no-show fees must be paid before a new appointment can be scheduled.

ARRIVAL TIME

Customers are expected to arrive on time.

A grace period of 15 minutes is allowed.

After 15 minutes, the appointment will be cancelled automatically.

The Customer forfeits the €20 deposit and remains liable for the €60 cancellation fee.

HAIR PREPARATION

Customers must arrive with freshly washed hair using shampoo only.

Hair must be completely free from oils, grease, wax, gel, edge control, hairspray, or any styling products.

If the hair is not clean, Ella Varela reserves the right to cancel the appointment.

The deposit will not be refunded, and the €60 cancellation fee may still apply.

LIABILITY DURING TREATMENTS

Customers must disclose any allergies, medical conditions, scalp conditions, or sensitivities before treatment.

If a Customer chooses to proceed against professional advice, Ella Varela accepts no liability for any resulting damage or adverse effects.

COMPLAINTS

Complaints regarding treatments must be submitted within 48 hours after the appointment.

Customers must first allow Ella Varela the opportunity to inspect and, where appropriate, correct the treatment before requesting compensation or any other remedy.

VIP APPOINTMENTS

Appointments outside regular opening hours, on Sundays (where available), late evenings, or during designated VIP time slots are considered VIP appointments.

A €20 VIP surcharge applies to these appointments.

RIGHT TO REFUSE SERVICE

Ella Varela reserves the right to refuse or terminate a treatment if:

  • the Customer behaves aggressively, disrespectfully, or inappropriately;
  • the Customer arrives with unclean hair;
  • the Customer fails to follow the preparation instructions;
  • the treatment cannot be performed safely or hygienically.

In such cases, the deposit is forfeited, and the applicable cancellation fee may still be charged.

ACCEPTANCE OF TERMS

By paying the deposit and booking an appointment or placing an order, the Customer confirms that they have read, understood, and agreed to these Terms & Conditions.